Useful information

How to order:

Please place your order via the website or via email: mail@hellothula.co.za

If ordering via the online store, once you have selected the item you wish to purchase and have added it to your cart you can proceed to checkout and from there select the payment method you wish to use. PayFast, PayJustNow, Credit Card, Eft, etc.)

 

Once the order and payment have been received on our end, you will then receive a order confirmation explaining that your order has been received and your order is then put into production.

 

Our lead time is currently 10-14 days from order date.

If you need an item sooner  - we usually can accommodate, please send us an email mail@hellothula.co.za

If you need your item for a  particular date, please let us know.

 

Sizing guide:

We work carefully to make our rings to the correct ring size given. If you do not know your finger size, there is a way of measuring an existing ring that you wear or that fits you, please email us so we can assist: mail@hellothula.co.za

Or we suggest popping into a  NWJ Sterns or American Swiss to have your finger sized if you cannot get to our studio in Somerset West (by appointment)

Rings are checked prior to packaging.

All sizing / dimensions given under listing descriptions are adhered to.

 

Returns & exchanges:

If you would like to return the item you have purchased, please contact us within two weeks of receiving it so we can arrange a exchange, a voucher for the online store or a refund.

Please bare in mind the purchase price is the price that was paid for the item and does not include delivery costs.

Cost of return (shipping/courier cost) is for the customers account.

Should you need assistance arranging a courier - we can assist with that.

 

We are a small business in Somerset West using local suppliers and use other small businesses to support us. Our products are made to last, and we take great care and pride in every piece that we make. 

 

Thank you for your support.

Thula turned 13 in August 2022 - we have been around for a long time,

and will continue to be here making you beautiful jewellery!

 

mail@hellothula.co.za